bswift Engagement Solutions partnered with a global biopharmaceutical company to identify onboarding friction across regions and roles and shape a phased, 13-language change communication strategy. The launch generated 6,000+ knowledge article visits in 25 days.
Fragmented, manual onboarding across dozens of countries made scaling change risky. Together, the teams coordinated regional and business-unit launches using global channels, live demos, and targeted toolkits for onboarding teams.
What you’ll learn:
- Stakeholder research revealed friction points across new hires, managers, and onboarding teams
- A phased rollout sequenced regional and business-unit launches
- Global reach was balanced with local relevance in 13 languages
- Results: 6,000+ knowledge article visits in 25 days; +2 points in hiring manager satisfaction within four months